Water Damage Restoration in Bartlett, TN: Start Here

Water in Your Bartlett Home: Start Here

If water is getting into your Bartlett home right now, the first call depends on where it starts. Water leaking at the meter, bubbling up in the street or backing up from a drain is a report to the City of Bartlett. Water from a pipe inside the house also calls for your main shut-off valve, if you can reach it safely.

• Danger to people: for a gas odor, sparking, or a sagging ceiling, get everyone out and call 911.
• Leak at the meter, water in the street, or water or sewer backing up into the house: the city's Water/Wastewater line.
• A pipe failing inside the house: use your home's main shut-off valve if you can reach it safely. Do not force a valve you cannot operate; seek qualified help.
• Water pooling in the yard from a drainage problem: the City of Bartlett Engineering Department.

Each number, its hours and its role sit on one page. See who to call first for water problems in Bartlett before you dial.

Rivers, Creeks and the Pipes Underground

Bartlett drains toward two rivers. According to the city's 2024 Storm Water Management Program, the northern watershed flows to the Loosahatchie River and the southern watershed flows to the Wolf River. Howard, Raner, Buckhead, Oliver and Harrington creeks are also named, along with an unnamed tributary to Fletcher Creek.

• Northern watershed: the Loosahatchie River.
• Southern watershed: the Wolf River.
• Other waterways the city names: Howard Creek, Raner Creek, Buckhead Creek, Oliver Creek, Harrington Creek and an unnamed tributary to Fletcher Creek.

The city's water and sewer page also lists 373 miles of water mains, 336 miles of sewer mains, 25 lift stations and 21,368 water services. Water that starts outside your walls, at the meter or in the street, is a report for the city. Whether your address sits in a mapped flood zone is a separate question, and FEMA's Flood Map Service Center lets you look it up by address. The city's storm water program document names the creeks above.

Finding a Restoration Provider in Bartlett

This site is a referral guide, not a contractor. It helps homeowners find a local water damage restoration provider that serves their address. Before you agree to any work, ask the provider for proof of insurance and any trade license the job requires, and ask what the scope of work covers.

Read the state's pages on the contractor license threshold before you sign a large repair contract. Ask the City of Bartlett which permits a repair needs before work begins.

• Ask the provider for proof of insurance and any trade license the job requires.
• Ask which kind of water the provider believes you have, and why.
• Ask what the scope of work covers, and what it leaves out.
• Ask how the provider will show you the moisture readings and hidden damage it finds.

If That Did Not Work

Some problems do not end with the first call. A closed office, a valve that will not turn or a claim that sits open all have another route. Ask the office about availability and what to do while you wait.

• Try again: for a water or sewer emergency, call 901-385-5558. For a nonurgent report, call 901-385-5586 during its listed weekday hours, 7:30 a.m. to 4:30 p.m.
• Another route: if the water starts inside your house and you cannot stop it, seek qualified help, such as a plumber, and read the burst pipe guide for Bartlett homeowners. For yard drainage, try Engineering at 901-385-6499.
• Who to contact: for wet materials that may grow mold, see the mold guide for Bartlett homes. For an insurance question that your insurer does not settle, call TDCI at 615-741-2218 or 800-342-4029. Under the state rule, the insurer has 60 days after properly completed and executed proofs of loss to accept, deny or notify you that more investigation is needed, so do not wait on that to protect the house.